Terms of Service

Effective Date: August 24, 2026

1. Overview

This website is operated by Solvane Holdings LLC under the business name Solvane Home. Throughout these Terms of Service, the terms “Solvane Home,” “we,” “us,” and “our” refer to Solvane Holdings LLC.

These Terms of Service govern your access to and use of solvanehome.com, including all information, products, features, and services made available through the website.

By visiting our website, creating an account, submitting information, or purchasing a product or service, you agree to these Terms of Service and the policies incorporated into them. If you do not agree, you should not use the website or place an order.

These Terms apply to all website visitors and customers.

2. Business Information

Solvane Home is an online-only retailer and does not operate a public showroom or retail storefront.

Legal Business Name: Solvane Holdings LLC
Business Name: Solvane Home
Website: solvanehome.com
Email: support@solvanehome.com
Phone: 803-931-4778
Customer Service Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Products may be fulfilled and shipped directly by manufacturers, authorized distributors, third-party logistics providers, or other approved fulfillment partners.

3. Eligibility to Use the Website

You must be at least 18 years old or the age of legal majority in your jurisdiction to place an order through this website.

By using the website or placing an order, you represent that:

• You have the legal capacity to enter into a binding agreement.

• The information you provide is accurate and complete.

• You are authorized to use the payment method submitted with your order.

• You will use the website and products only for lawful purposes.

If you place an order on behalf of a business or another legal entity, you represent that you have authority to bind that entity to these Terms.

4. Product Information

We make reasonable efforts to display accurate product information, including descriptions, specifications, model numbers, dimensions, finishes, features, availability, photographs, and pricing.

Product colors and finishes may appear differently depending on screen settings, lighting, manufacturing variations, and other factors. Product images may include optional accessories, decorative items, cabinetry, or surrounding materials that are not included unless expressly stated.

Manufacturer specifications may change. Customers should review the product description, model number, specifications, and included components before purchasing.

If you need clarification about a product, contact Solvane Home before placing your order.

5. Measurements and Installation Requirements

Customers are responsible for confirming that a product is appropriate for its intended location before ordering.

Before purchasing, customers should verify:

• Product dimensions

• Cabinet and countertop openings

• Doorway, hallway, stairway, and elevator clearance

• Installation and ventilation clearances

• Electrical and voltage requirements

• Gas requirements

• Plumbing and drainage requirements

• Ventilation and ducting requirements

• Local building, electrical, plumbing, and safety requirements

Solvane Home can provide available manufacturer specifications upon request. Installation should be completed by appropriately qualified professionals when required.

A product that does not fit because of customer measurements, site conditions, or installation requirements may be treated as a customer-initiated return. If eligible for return, the applicable 25% restocking fee and return transportation costs may apply.

6. Product Availability

Products and services are subject to availability.

Availability shown on the website may change before an order is fulfilled because merchandise may be supplied through manufacturers and distribution partners. Placing an item in a shopping cart does not reserve that item.

If a product becomes unavailable after an order is placed, Solvane Home will contact the customer with available options. These options may include:

• Waiting for the product to become available

• Selecting an alternative product with the customer’s approval

• Removing the unavailable product from the order

• Canceling the unavailable item for a full refund

Solvane Home will not substitute a different product or charge a higher price without the customer’s approval.

7. Pricing and Charges

Product prices are displayed in United States dollars unless otherwise stated.

The customer will be shown the applicable product price, shipping charge, taxes, and other known required charges before completing checkout.

Some products or promotions may qualify for free shipping. Additional charges may apply to remote locations, islands, limited-access locations, expedited delivery, special delivery services, or services beyond the standard delivery included with an order.

If an unusual delivery condition creates an additional charge that could not reasonably be calculated during checkout, Solvane Home will contact the customer before proceeding when customer approval is required.

Prices and promotions may change prospectively without notice. A price change will not alter the price of an order that has already been accepted, except where the customer approves an order modification or a genuine pricing error must be corrected.

8. Pricing and Listing Errors

We make reasonable efforts to maintain accurate product listings and prices. Occasionally, a typographical, technical, supplier-provided, or other genuine error may occur.

If we discover a material pricing or product-information error before fulfillment, we will contact the customer and explain the issue. The customer may choose to:

• Confirm the order using the corrected information or price; or

• Cancel the affected item for a full refund.

We will not charge the corrected higher price without the customer’s express approval.

If the customer does not approve the correction, the affected item will be canceled and any applicable payment will be refunded to the original payment method.

9. Price Matching

Eligible products may qualify for price matching under the Solvane Home Price Match Policy.

Price-match requests may be submitted before purchase or within seven calendar days after placing an order, provided the product has not shipped.

Eligibility depends on the verifiable competing offer and all requirements of the Price Match Policy, including retailer authorization, identical product specifications, product availability, and total delivered price.

Price matches cannot be combined with other coupons, promotional codes, rebates, special pricing, or discounts unless Solvane Home confirms otherwise in writing.

The Price Match Policy should be reviewed before submitting a request.

10. Orders and Order Acceptance

After an order is submitted, the customer may receive an automated order confirmation. This confirms that we received the order but does not necessarily mean the order has entered fulfillment.

Orders may be reviewed for:

• Payment authorization

• Billing and shipping information

• Product availability

• Delivery eligibility

• Suspected fraud or unauthorized activity

• Quantity restrictions

• Genuine pricing or listing errors

Solvane Home may decline or cancel an order when it cannot lawfully or reasonably be fulfilled, including when:

• Payment cannot be authorized.

• Required customer information cannot be verified.

• The product is unavailable.

• The delivery address is outside the available service area.

• The order appears fraudulent or unauthorized.

• A genuine material pricing or listing error occurred.

• Fulfilling the order would violate applicable law or manufacturer restrictions.

If Solvane Home cancels an order after payment has been collected, the applicable amount will be refunded to the original payment method. Customers will not be charged a restocking fee for an order canceled solely by Solvane Home because the product is unavailable or cannot be fulfilled.

11. Payment

Customers agree to provide current, complete, and accurate billing and payment information.

Available payment methods are displayed during checkout. Payment processing may be provided by Shopify Payments or another payment provider displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges shown before order submission.

Your bank, card issuer, financing provider, or payment processor may impose separate terms or processing requirements.

12. Order Changes and Cancellations

Customers should contact Solvane Home as soon as possible to request an order change or cancellation.

An order is not considered changed or canceled until Solvane Home confirms the change or cancellation.

We will make reasonable efforts to accommodate requests, but changes or cancellations may not be possible after an order has entered manufacturer or distributor fulfillment, been prepared for shipment, or shipped.

If an order cannot be canceled, the customer may need to receive the merchandise and request a return under the Returns & Damages Policy. If the return is customer-initiated, the 25% restocking fee and applicable return transportation costs may apply.

13. Shipping and Delivery

Shipping and delivery are governed by the Solvane Home Shipping & Delivery Policy.

Orders are generally processed within 1–3 business days after payment and order verification. Processing time is separate from transit time.

After shipment, standard transit time is generally 5–8 business days. The typical estimated delivery timeframe for standard in-stock merchandise is approximately 6–11 business days after the order is successfully processed for fulfillment.

Delivery times are estimates and are not guaranteed. Special-order, backordered, custom, oversized, or manufacturer-direct merchandise may require additional time.

Products may ship separately and from different fulfillment locations.

Applicable shipping charges will be displayed during checkout whenever they can reasonably be calculated before purchase.

14. Freight Delivery and Additional Services

Many appliances and outdoor products are delivered through freight carriers.

Customers are responsible for providing:

• A complete and accurate delivery address

• A valid telephone number

• Accurate contact information

• Reasonable access for the delivery vehicle

• Availability for scheduled delivery appointments

Unless expressly purchased or included, standard freight delivery should not be assumed to include:

• Installation

• Assembly

• Haul-away

• Removal of existing appliances

• Moving merchandise throughout a residence

• Moving merchandise upstairs or downstairs

• Electrical, gas, plumbing, or ventilation connections

• Cabinet or countertop modifications

• Removal of packaging

The delivery service included with the specific order will control.

Customer-caused carrier charges, including charges resulting from missed appointments, inaccurate addresses, inaccessible locations, storage, redelivery, reconsignment, or address correction, may be the customer’s responsibility.

15. Delivery Inspection and Damage Reporting

Customers should inspect merchandise as soon as it is delivered.

Whenever reasonably possible, customers should inspect external packaging before signing freight-delivery documentation. Visible damage should be photographed and noted on the carrier’s delivery receipt.

Shipping damage, concealed damage, incorrect products, and missing merchandise or components must be reported to Solvane Home within seven calendar days of delivery.

To report an issue, contact:

Email: support@solvanehome.com
Phone: 803-931-4778

Customers should provide the order number, product model, description of the issue, and requested photographs or delivery documents.

Customers must retain the product and all original packaging while a claim is reviewed. Products believed to be damaged, defective, or incorrect should not be installed, connected, modified, or used before Solvane Home provides instructions.

Approved claims may be resolved through replacement parts, manufacturer-authorized repair, replacement, exchange, or an authorized return and refund, depending on the circumstances.

16. Returns

Eligible merchandise may be returned within 30 calendar days of delivery in accordance with the Returns & Damages Policy.

To qualify for a standard return, merchandise must generally be:

• Unused

• Uninstalled

• Undamaged

• In resalable condition

• In its original manufacturer packaging

• Complete with all original parts, accessories, manuals, documentation, and packaging materials

All returns require prior authorization from Solvane Home. Merchandise should not be shipped to any address until return instructions have been provided.

Unauthorized returns may be refused and may not qualify for a refund.

17. Restocking Fee and Return Transportation

Eligible customer-initiated returns are subject to a 25% restocking fee calculated from the purchase price of the returned merchandise.

The customer is also responsible for applicable return shipping or freight costs on customer-initiated returns.

The 25% restocking fee does not apply to an authorized return resulting from:

• A verified incorrect shipment caused by Solvane Home or its fulfillment partner

• Merchandise materially different from what was ordered

• Verified shipping damage reported within the required period

• A verified qualifying defect upon delivery when return and refund are approved as the appropriate resolution

• Another circumstance in which Solvane Home confirms in writing that the fee is waived

Complete requirements are contained in the Returns & Damages Policy.

18. Non-Returnable Merchandise

The following merchandise is generally not eligible for standard return unless required by law or otherwise approved by Solvane Home:

• Installed, used, or operated products

• Products connected to electricity, gas, water, plumbing, or ventilation

• Products damaged after delivery

• Products without their original packaging

• Products missing parts, accessories, manuals, or documentation

• Custom-made or specially configured products

• Special-order products identified as non-returnable before purchase

• Clearance or final-sale merchandise identified as such before purchase

• Products modified or altered after delivery

• Products damaged while being moved or installed after delivery

Customers should review the Returns & Damages Policy or contact Solvane Home before purchasing if they are uncertain whether a product is returnable.

19. Refused Deliveries

Customers should not refuse an otherwise correct and undamaged shipment because of a change of mind.

An unauthorized refusal may be treated as a customer-initiated return and may be subject to:

• The 25% restocking fee

• Return freight charges

• Other actual transportation costs resulting from the refusal

If merchandise arrives with substantial visible damage, customers should photograph and document the damage and contact Solvane Home promptly for instructions.

20. Refunds

Refunds are governed by the Solvane Home Refund Policy and Returns & Damages Policy.

A refund for returned merchandise will be issued only after:

1. The return has been authorized.

2. The merchandise has been returned to the designated location.

3. The merchandise has been received.

4. The merchandise has been inspected and determined to meet the applicable return requirements.

Approved refunds will be processed within 14 calendar days after the authorized returned merchandise is received by Solvane Home or the designated return facility.

Approved refunds will be issued to the original payment method whenever possible. The customer’s financial institution may require additional processing time before the refund appears.

For a customer-initiated return, the eligible refund will generally equal the purchase price of the approved returned merchandise, minus the 25% restocking fee and applicable customer-responsible return shipping or freight costs.

Original shipping, expedited shipping, special delivery, installation, haul-away, and other completed service charges are generally non-refundable on customer-initiated returns.

21. Manufacturer Warranties

Many products sold by Solvane Home include a manufacturer’s warranty. Warranty terms, duration, coverage, exclusions, and service procedures are established by the applicable manufacturer.

Manufacturer warranty coverage may be affected by improper installation, unauthorized repair, modification, misuse, incorrect connections, or damage occurring after delivery.

Defects reported after the initial seven-day delivery reporting period may be handled under the applicable manufacturer’s warranty.

Solvane Home will provide reasonable assistance coordinating warranty service when requested but does not independently modify or extend a manufacturer’s written warranty unless expressly stated.

Any optional third-party protection plan is governed by the separate terms provided by the protection-plan administrator. Protection plans are not manufactured or administered by Solvane Home unless expressly stated.

22. Promotions, Discounts, and Coupons

Promotions, coupons, and discounts are subject to the terms disclosed with the applicable offer.

Unless expressly stated otherwise:

• Promotional offers cannot be combined.

• Promotional codes must be entered before checkout is completed.

• Discounts cannot be applied retroactively after an order has shipped.

• Offers are valid only during the stated promotional period.

• Product, brand, order-value, geographic, or quantity restrictions may apply.

• Expired or altered offers will not be honored.

If promotional terms conflict with these Terms, the specific terms disclosed with the promotion will control for that offer.

23. Website Accounts

Customers may be permitted to create an account.

Customers are responsible for:

• Providing accurate account information

• Maintaining the confidentiality of login credentials

• Restricting unauthorized access to their account

• Promptly notifying Solvane Home of suspected unauthorized activity

Solvane Home may suspend an account when reasonably necessary to address fraud, security concerns, unlawful conduct, or a material violation of these Terms.

24. Reviews and Other Customer Content

If you submit a product review, photograph, comment, question, or other content, you represent that:

• The content is truthful and based on your genuine experience.

• You have the right to submit the content.

• The content does not violate applicable law or another party’s rights.

• The content does not contain malicious code, unlawful material, or deceptive information.

You grant Solvane Home a non-exclusive, royalty-free license to display, reproduce, and use submitted content in connection with operating and promoting the website and business.

Solvane Home may remove content that is fraudulent, unlawful, abusive, unrelated, contains personal information, violates another party’s rights, or otherwise violates these Terms. We will not suppress a genuine negative review solely because it is unfavorable.

25. Acceptable Use

You may not use the website to:

• Violate applicable law

• Commit or facilitate fraud

• Submit false payment, identity, or account information

• Access another person’s account without authorization

• Introduce malware or harmful code

• Interfere with website security or operation

• Scrape or collect information through unauthorized automated means

• Infringe intellectual-property, privacy, or other legal rights

• Misrepresent your identity or affiliation

• Abuse promotions, refunds, price matching, or return procedures

26. Intellectual Property

The Solvane Home name, branding, website design, original text, graphics, and other original website content are owned by or licensed to Solvane Holdings LLC and are protected by applicable intellectual-property laws.

Manufacturer names, trademarks, product images, and product materials remain the property of their respective owners and may be used for product identification and authorized retail purposes.

These Terms do not transfer ownership of any intellectual property to website users.

27. Third-Party Services and Links

The website may use or link to third-party services, including payment processors, financing providers, shipping carriers, manufacturers, protection-plan administrators, review services, and social-media platforms.

Third parties may have separate terms and privacy practices. Solvane Home is not responsible for the independent content or operation of third-party websites that we do not control.

The presence of a link does not necessarily imply sponsorship or endorsement beyond the relationship expressly disclosed.

28. Website Availability

We make reasonable efforts to maintain an accurate and functioning website. However, we do not guarantee that the website will always be uninterrupted or free from technical errors.

We may temporarily restrict access when reasonably necessary for maintenance, security, technical updates, or legal compliance.

Nothing in this section limits a customer’s rights regarding an accepted order, payment, return, refund, warranty, or other transaction.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Solvane Holdings LLC will not be liable for indirect, incidental, special, or consequential damages arising solely from the use of or inability to use the website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limits any rights or remedies available to consumers under applicable law.

Product warranties and remedies remain subject to the applicable manufacturer warranty and Solvane Home policies.

30. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses resulting from your unlawful use of the website, your material violation of these Terms, or your infringement of another party’s legal rights.

This provision does not apply to claims resulting from Solvane Home’s own unlawful conduct or obligations that cannot legally be transferred to a customer.

31. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.

Before filing a legal claim, customers are encouraged to contact Solvane Home so that we may attempt to resolve the issue informally.

Email: support@solvanehome.com
Phone: 803-931-4778

Nothing in these Terms prevents either party from pursuing rights or remedies available under applicable law.

32. Policy Relationships

The following policies are incorporated into and should be read together with these Terms:

• Shipping & Delivery Policy

• Returns & Damages Policy

• Refund Policy

• Price Match Policy

• Privacy Policy

The more specific policy will control for the subject it addresses. For an eligible order, the transactional policies disclosed and applicable when the order was placed will govern unless otherwise required by law.

33. Changes to These Terms

Solvane Home may update these Terms prospectively to reflect changes in our operations, policies, services, or legal obligations.

Changes become effective when the revised Terms are posted with a new effective date. Updates will not retroactively reduce an approved refund, price adjustment, damage claim, or other customer right applicable to a previously placed order.

34. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

35. No Waiver

Failure to enforce a provision of these Terms on one occasion does not waive the right to enforce that provision later.

36. Contact Information

Questions about these Terms, an order, shipping, returns, damage, refunds, or price matching may be directed to:

Solvane Home
Owned and operated by Solvane Holdings LLC
Email: support@solvanehome.com
Phone: 803-931-4778
Customer Service Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Solvane Home is an online-only retailer and does not operate a public showroom or retail storefront.