Shipping & Delivery Policy

Effective Date: September 3, 2026

Solvane Home is owned and operated by Solvane Holdings LLC, 124 Enclave Dr, Greer, South Carolina 29651, United States. This Shipping & Delivery Policy explains our order processing, estimated delivery times, shipping costs, freight delivery procedures, order tracking, delivery inspection requirements, and related shipping practices.

1. Shipping Area

Solvane Home ships to addresses within the United States where delivery service is available. We do not ship internationally.

Certain products, manufacturers, or fulfillment partners may have geographic shipping restrictions.

If we are unable to deliver an item to the shipping address provided, we will contact the customer regarding available options.

2. Order Processing

Orders are generally processed within 1-3 business days after payment and order verification.

Business days are Monday through Friday, excluding federal holidays and applicable carrier or manufacturer holidays.

Order processing includes activities such as:

• Payment verification
• Order review
• Inventory confirmation
• Fulfillment coordination
• Preparing merchandise for shipment

Processing time is separate from transit time.

Special-order, backordered, custom, oversized, or manufacturer-direct products may require additional processing time. When known, additional lead times will be displayed on the product page or communicated to the customer.

3. Estimated Transit Time

After an order has been processed and shipped, standard transit time is generally 5-8 business days.

The typical estimated delivery timeframe for standard in-stock merchandise is therefore approximately 6-11 business days from the date the order is successfully processed for fulfillment.

Delivery estimates are not guarantees. Actual delivery time may vary based on:

• Product availability
• Shipping origin
• Delivery destination
• Manufacturer processing
• Freight carrier scheduling
• Weather
• Holidays
• Carrier delays
• Oversized freight requirements
• Other circumstances outside Solvane Home's reasonable control

Any product-specific delivery estimate displayed during checkout or on the product page should be considered together with this policy.

4. Shipping Origins and Fulfillment

Solvane Home is an online retailer. Products may ship directly from manufacturers, authorized distribution centers, third-party logistics facilities, or other approved fulfillment locations.

Because products may originate from different facilities, items within the same order may arrive separately.

The return address for merchandise may differ from the location from which it originally shipped. Customers must obtain return authorization and return instructions before shipping merchandise back.

5. Shipping Charges

Standard shipping is free on orders of $100.00 or more delivered within the United States. Orders under $100.00 are charged the shipping rate shown at checkout before the order is completed.

Additional charges may apply in certain circumstances, including:

• Remote delivery locations
• Islands
• Limited-access locations
• Special delivery requirements
• Expedited services requested by the customer
• Delivery services beyond the standard service included with the order

Any required charges known at checkout will be disclosed before the customer completes the purchase.

If an unusual delivery condition requires an additional charge that could not reasonably be calculated during checkout, Solvane Home will contact the customer before proceeding when customer approval is required.

6. Freight and Oversized Appliance Delivery

Many appliances and outdoor products are shipped through less-than-truckload freight carriers because of their size and weight.

Freight deliveries may require the carrier to contact the customer to schedule a delivery appointment.

Customers are responsible for providing an accurate delivery address, a valid telephone number, accurate contact information, and reasonable access for the delivery vehicle.

Customers should promptly respond to carrier scheduling requests. Repeated missed appointments, inaccessible delivery locations, or inaccurate customer information may result in additional carrier charges for which the customer may be responsible.

7. Standard Delivery

Unless a different service is expressly purchased or included, freight deliveries should not be assumed to include:

• Installation
• Product assembly
• Removal of existing appliances
• Moving merchandise throughout the residence
• Moving merchandise upstairs or downstairs
• Electrical connections
• Plumbing connections
• Gas connections
• Cabinet modification
• Packaging removal
• Haul-away services

Customers should review the delivery service stated for their specific order.

8. Tracking Information

When tracking information becomes available, Solvane Home will provide it by email or through the customer's available order information.

Tracking information may not update immediately after a shipping label is created.

Freight shipments may also involve direct communication between the carrier and the customer to schedule delivery.

9. Delivery Inspection

Customers should inspect merchandise as soon as it arrives.

For freight deliveries, customers should inspect the external packaging before signing the carrier's delivery documentation whenever reasonably possible. Look for dents, tears, holes, crushed packaging, broken pallets or crates, water damage, visible product damage, or other evidence of shipping damage.

If visible damage exists, customers should photograph the damage, note the damage on the delivery receipt or carrier documentation when possible, retain all packaging, and contact Solvane Home promptly.

10. Reporting Shipping Damage

Shipping damage, including concealed shipping damage, must be reported to Solvane Home within 7 calendar days of delivery.

Contact: support@solvanehome.com or 803-931-4778.

Please retain all packaging, shipping materials, and merchandise while the claim is reviewed.

Additional requirements and available remedies for damaged merchandise are described in our Refund Policy.

11. Missing Merchandise or Components

If merchandise, accessories, components, or parts are missing from a delivery, notify Solvane Home within 7 calendar days of delivery.

Please provide the order number and information concerning the missing merchandise. Photographs of the shipment and packaging may be requested.

12. Incorrect Shipments

If you receive a product that does not match the product ordered, contact Solvane Home within 7 calendar days of delivery.

Do not install, connect, or use merchandise you believe was shipped incorrectly.

Solvane Home will review the order and arrange an appropriate resolution for verified shipping errors.

13. Delivery Delays

Delivery dates are estimates and may be affected by circumstances outside Solvane Home's reasonable control, including carrier delays, severe weather, natural disasters, manufacturer delays, inventory availability, transportation interruptions, supply-chain disruptions, holiday shipping volume, and delivery appointment availability.

Solvane Home will make reasonable efforts to assist customers with available shipment information when delays occur.

14. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact Solvane Home as soon as possible if an address needs to be corrected. Once an order has entered fulfillment or has shipped, an address change may not be possible.

Carrier address-correction, reconsignment, redelivery, storage, or other charges resulting from incorrect customer-provided information may be the customer's responsibility.

15. Failed or Missed Delivery

Customers are responsible for being available for scheduled freight deliveries.

Carrier fees resulting from repeated missed appointments, storage, redelivery, or other customer-caused delivery issues may be charged to the customer when applicable.

16. Refused Shipments

Do not refuse an otherwise correct and undamaged order because of a change of mind.

Customer-initiated refused shipments may be treated as returns and are governed by our Refund Policy, including applicable return charges and return eligibility requirements.

If a shipment arrives with substantial visible damage, document the damage and contact Solvane Home for assistance.

17. Returns

Eligible merchandise may be returned within 30 calendar days of delivery, subject to the requirements set out in our Refund Policy.

Customer-initiated returns are subject to a 25% restocking fee and the customer is responsible for return shipping costs.

For complete information regarding return eligibility, return authorization, restocking fees, return shipping responsibility, damaged products, defective products, incorrect shipments, and exchanges, please review the Refund Policy on solvanehome.com.

18. Refund Timing

Approved refunds for returned merchandise are generally processed within 14 calendar days after the authorized returned merchandise is received by Solvane Home or the designated return facility.

Full refund requirements and applicable deductions are explained in our Refund Policy.

19. Customer Support

For shipping or delivery assistance, contact:

Solvane Home
Owned and operated by Solvane Holdings LLC
124 Enclave Dr, Greer, South Carolina 29651, United States

Email: support@solvanehome.com
Phone: 803-931-4778
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

Solvane Home is an online retailer and does not operate a public retail showroom.

20. Policy Changes

Solvane Home may update this Shipping & Delivery Policy from time to time.

The shipping terms published on this page at the time an order is placed are the terms that apply to that order, unless otherwise required by law.