Privacy Policy

Effective Date: August 24, 2026

1. Overview

Solvane Home is owned and operated by Solvane Holdings LLC. This Privacy Policy explains how Solvane Home (“Solvane Home,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you:

• Visit or use solvanehome.com

• Create a customer account

• Place or attempt to place an order

• Contact customer service

• Subscribe to marketing communications

• Submit a review, form, or other information

• Otherwise interact with our products and services

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Business and Contact Information

Legal Business Name: Solvane Holdings LLC
Business Name: Solvane Home
Website: solvanehome.com
Email: support@solvanehome.com
Phone: 803-931-4778
Customer Service Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Solvane Home is an online-only retailer and does not operate a public showroom or retail storefront.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information you provide, including:

• Name

• Billing address

• Shipping and delivery address

• Email address

• Telephone number

• Account login information

• Order and transaction information

• Products purchased or considered

• Customer-service messages

• Return, refund, warranty, and damage-claim information

• Photographs and documents submitted with a claim

• Product reviews and other content you submit

• Marketing preferences

• Information submitted through website forms

• Business, builder, designer, contractor, or trade information when voluntarily provided

• Any other information you choose to provide

Payment Information

Payments are processed through Shopify Payments or other payment providers made available during checkout.

Payment providers may collect payment-card numbers, expiration dates, security codes, billing details, financing information, and other information needed to authorize and process a transaction.

Solvane Home generally receives transaction status, payment confirmation, limited payment details, and information needed to process orders, refunds, chargebacks, and fraud reviews. Payment providers process payment information under their own privacy policies and security practices.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect:

• Internet Protocol address

• Browser and device type

• Operating system

• Device identifiers

• Cookie identifiers

• Pages viewed

• Products viewed or added to a cart

• Search activity

• Referring website or advertisement

• Dates and times of visits

• Website interactions

• Approximate location derived from an IP address

• Checkout activity

• Advertising and campaign interactions

• Website performance and diagnostic information

This information may be collected through cookies, pixels, tags, software development kits, server logs, and similar technologies.

Information From Other Sources

We may receive information from:

• Shopify

• Payment processors

• Financing providers

• Fraud-prevention and identity-verification providers

• Manufacturers and authorized distributors

• Shipping and freight carriers

• Installation or service providers

• Protection-plan administrators

• Analytics providers

• Advertising and social-media platforms

• Customer-review services

• Marketing and email providers

• Other service providers and business partners

The information received may include transaction status, delivery updates, product availability, fraud indicators, advertising interactions, warranty information, and customer-service information.

4. How We Use Personal Information

We may use personal information to:

• Operate and maintain the website

• Display and sell products

• Process and verify orders

• Process payments and refunds

• Confirm product availability

• Coordinate fulfillment and delivery

• Communicate order and shipping updates

• Schedule freight delivery

• Process cancellations, returns, exchanges, and refunds

• Review damage, defect, missing-item, and incorrect-shipment claims

• Coordinate manufacturer warranty support

• Administer eligible price-match requests

• Provide customer service

• Respond to questions and requests

• Maintain customer accounts

• Detect, investigate, and prevent fraud or unauthorized transactions

• Protect the security of our customers, website, and business

• Improve website performance, products, and services

• Measure website traffic and customer interactions

• Personalize website content

• Send marketing communications when permitted

• Measure and improve advertising

• Comply with legal, tax, accounting, and regulatory obligations

• Enforce our Terms of Service and other policies

• Establish, exercise, or defend legal claims

• Carry out another purpose disclosed when information is collected

5. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, fulfill orders, provide services, or comply with applicable law.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide storefront, checkout, payment, analytics, security, customer-account, and other commerce services.

Depending on the Shopify features enabled for our store, Shopify may also use certain information to improve services, personalize experiences, prevent fraud, and provide advertising or measurement services.

Manufacturers, Distributors, and Fulfillment Partners

We may disclose names, shipping addresses, telephone numbers, email addresses, order details, and product information to manufacturers, authorized distributors, warehouses, and logistics providers that fulfill orders.

Because Solvane Home is an online retailer, products may ship directly from these fulfillment partners.

Shipping and Freight Carriers

We may disclose information needed to deliver merchandise, including:

• Customer name

• Delivery address

• Telephone number

• Email address

• Order information

• Delivery instructions

Freight carriers may contact customers directly to schedule delivery.

Payment and Financing Providers

We disclose transaction information to payment processors, banks, card networks, and financing providers to authorize payments, issue refunds, address chargebacks, and prevent fraud.

Service and Warranty Providers

We may disclose order, product, contact, installation, diagnostic, and claim information to manufacturers, authorized technicians, protection-plan administrators, or service providers when needed to process a warranty or service request.

Technology and Business Service Providers

We may disclose information to providers that assist with:

• Website hosting

• Data storage

• Website security

• Fraud prevention

• Email and text communications

• Customer support

• Analytics

• Advertising

• Reviews

• Marketing

• Accounting

• Legal compliance

• Other business operations

These providers may process information on our behalf or under their own applicable terms and privacy obligations.

Advertising and Analytics Partners

We may allow analytics, advertising, and social-media partners to collect or receive information about website activity through cookies, pixels, tags, and similar technologies.

This information may be used to:

• Measure website activity

• Understand advertising performance

• Create or measure audiences

• Personalize advertisements

• Display Solvane Home advertisements on other websites or platforms

• Limit repeated or irrelevant advertisements

Depending on the applicable privacy law, some advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when Solvane Home does not receive money in exchange for the information.

Legal and Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or a valid legal request

• Respond to a court order, subpoena, or government request

• Protect customers, Solvane Home, or others

• Investigate fraud, security incidents, or unlawful activity

• Enforce our agreements and policies

• Establish, exercise, or defend legal claims

Business Transactions

Personal information may be disclosed as part of a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction. Any recipient will be expected to handle the information consistently with applicable law.

We do not disclose personal information to third parties for their own unrelated purposes except as described in this policy, at your direction, or with your consent.

6. Cookies and Similar Technologies

Our website and service providers use cookies and similar technologies to operate the store, remember preferences, maintain shopping carts, support checkout, prevent fraud, analyze performance, and provide advertising.

Cookies may include:

• Essential cookies: Required for website operation, account access, shopping carts, checkout, security, and fraud prevention.

• Functional cookies: Used to remember customer selections and improve website features.

• Analytics cookies: Used to understand website traffic and customer interactions.

• Advertising cookies: Used to measure advertising, personalize promotions, and display advertisements on other websites or platforms.

Where available, you can manage non-essential cookies through the cookie-preference tool displayed on the website. You may also control cookies through your browser settings.

Blocking essential cookies may prevent certain website features, carts, accounts, or checkout functions from operating properly.

Your browser or device settings may allow you to send a Global Privacy Control signal. Where required by applicable law and supported by our privacy tools, we will treat a recognized Global Privacy Control signal as a request to opt out of qualifying data sales, sharing, or targeted advertising for that browser or device.

7. Marketing Communications

If you subscribe to promotional emails or otherwise consent to receive marketing, we may send information about products, promotions, brand announcements, and company updates.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message or contacting support@solvanehome.com.

Unsubscribing from marketing does not prevent us from sending non-promotional communications relating to:

• Orders

• Payments

• Shipping

• Delivery

• Returns

• Refunds

• Warranty requests

• Security

• Customer-service matters

• Policy or account notices

8. Targeted Advertising and Privacy Choices

We may use information about website activity to measure advertising and deliver advertisements that may be more relevant to you.

Depending on your location, you may have the right to opt out of:

• The sale of personal information

• The sharing of personal information for cross-context behavioral advertising

• Targeted advertising

• Certain profiling activities

Where a “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” cookie-preferences, or data-sharing opt-out link is available on our website, you may use it to submit your preference.

You may also contact us at support@solvanehome.com or 803-931-4778. Please state that you are making a privacy opt-out request and provide enough information for us to locate and process the request.

We do not knowingly sell personal information in exchange for money. However, certain uses of analytics and advertising technologies may be legally considered a sale or sharing under some state privacy laws.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide products and services

• Complete and document transactions

• Maintain customer accounts

• Process returns, refunds, damage claims, and warranties

• Provide customer service

• Comply with tax, accounting, and legal obligations

• Prevent fraud and security incidents

• Resolve disputes

• Enforce agreements

Retention periods vary depending on the type of information, the purpose for which it was collected, legal requirements, warranty periods, and legitimate business needs.

When information is no longer reasonably required, we may delete, de-identify, or anonymize it, subject to applicable law and technical limitations.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include access controls, secure hosting, encrypted connections, payment-provider security measures, fraud-monitoring tools, and limits on access to personal information.

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for keeping account credentials confidential and should contact us promptly if they suspect unauthorized account activity.

11. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information

• Access personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of personal information

• Obtain a portable copy of certain information

• Opt out of targeted advertising

• Opt out of qualifying sales or sharing of personal information

• Limit certain uses of sensitive personal information

• Withdraw consent where processing is based on consent

• Appeal the denial of a privacy request

• Receive equal service and pricing without unlawful discrimination for exercising a privacy right

These rights are not absolute. We may retain or continue using information when permitted or required for purposes such as completing transactions, maintaining records, preventing fraud, complying with law, or resolving disputes.

12. How to Submit a Privacy Request

To submit an access, correction, deletion, opt-out, or other privacy request, contact:

Email: support@solvanehome.com
Phone: 803-931-4778
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Please state that you are submitting a privacy request and describe the right you wish to exercise.

We may need to verify your identity before processing certain requests. Verification may require matching information you provide with information already associated with your account or transaction.

We will use information submitted for verification only to evaluate and respond to the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and may also contact you directly to verify the request.

If we deny a request, you may appeal by replying to our decision or emailing support@solvanehome.com with the subject line “Privacy Request Appeal.”

13. Sensitive Personal Information

Some information collected during a transaction may be considered sensitive under applicable law, including account credentials, precise payment information processed by payment providers, or information used to prevent fraud.

We use sensitive information only for reasonably necessary purposes such as:

• Processing transactions

• Providing requested products or services

• Maintaining account security

• Preventing fraud

• Complying with legal obligations

• Processing customer-authorized requests

We do not use sensitive personal information to infer characteristics about customers except as permitted by applicable law.

14. Children’s Privacy

Our website and products are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact support@solvanehome.com so that we can review and, when appropriate, delete the information.

Individuals must be at least 18 years old or the age of legal majority in their jurisdiction to place an order.

15. Third-Party Websites and Services

Our website may link to manufacturers, social-media platforms, payment providers, financing providers, warranty administrators, or other third-party services.

We do not control the privacy or security practices of independent third parties. Information submitted directly to a third party is governed by that party’s privacy policy.

Customers should review the privacy terms of any third-party service they choose to use.

16. International Visitors

Solvane Home primarily serves customers in the United States.

If you visit the website from outside the United States, your personal information may be processed in the United States or other locations where Shopify and our service providers operate.

Privacy laws in those locations may differ from the laws in your country. Where required, we and our service providers will use appropriate legal mechanisms for international transfers.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, service providers, legal obligations, or privacy practices.

The updated policy will be posted on this page with a revised effective date. If legally required, we will provide additional notice of material changes.

18. Related Policies

This Privacy Policy should be read together with our:

• Terms of Service

• Shipping & Delivery Policy

• Returns & Damages Policy

• Refund Policy

• Price Match Policy

These policies provide additional information concerning purchases, fulfillment, delivery, returns, refunds, and customer responsibilities.

19. Contact Us

For questions about this Privacy Policy or Solvane Home’s privacy practices, contact:

Solvane Home
Owned and operated by Solvane Holdings LLC
Email: support@solvanehome.com
Phone: 803-931-4778
Customer Service Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Mailing Address: 124 Enclave Dr. Greer, SC 29651

Solvane Home is an online-only retailer and does not operate a public showroom or retail storefront.