Refund Policy

Effective Date: September 3, 2026

Solvane Home is owned and operated by Solvane Holdings LLC, 124 Enclave Dr, Greer, South Carolina 29651, United States.

This policy explains our requirements for returns, return authorization, restocking fees, damaged merchandise, defective products, incorrect shipments, missing items, exchanges, and how refunds are calculated and processed. It should be read together with our Shipping & Delivery Policy.

1. Return Window and Eligibility

Eligible merchandise may be returned within 30 calendar days of delivery.

The 30 day return period begins on the date the order is delivered to the customer, as shown by the applicable carrier's delivery confirmation.

To be eligible for a standard return, merchandise must:

• Be unused
• Be uninstalled
• Be undamaged
• Be in resalable condition
• Be returned in its original manufacturer packaging
• Include all original parts, accessories, manuals, documentation, and packaging materials
• Have a return request initiated within 30 days of delivery

All returns require prior authorization from Solvane Home. Unauthorized returns may not qualify for a refund.

2. Return Authorization

Do not return merchandise without first receiving authorization from Solvane Home.

After a return request is approved, Solvane Home will provide return instructions and, when applicable, a Return Authorization number.

Products returned without authorization may be refused.

The customer must return the merchandise to the location specified by Solvane Home. The return destination may differ from the original shipping origin because products may be fulfilled by different authorized manufacturers or distribution partners.

A refund will only be issued after:

• The return has been authorized by Solvane Home;
• The merchandise has been returned to the location specified by Solvane Home;
• The returned merchandise has been received; and
• The merchandise has been inspected and determined to meet the applicable return requirements.

3. Restocking Fee

Eligible customer initiated returns are subject to a 25% restocking fee, calculated from the purchase price of the returned merchandise.

The restocking fee applies to approved returns resulting from circumstances such as:

• Customer preference or change of mind
• Ordering the wrong model, size, finish, fuel type, voltage, or configuration
• A product not fitting the intended location because measurements were not properly verified before purchase
• A customer choosing not to keep otherwise correct, undamaged merchandise
• Other voluntary returns not resulting from an error by Solvane Home, the manufacturer, distributor, or shipping carrier

The 25% restocking fee will not apply when the return is approved because:

• Solvane Home shipped the incorrect product
• The product was materially different from what was ordered
• The product arrived with verified shipping damage reported within the required reporting period
• The product is verified as defective upon delivery and a return is authorized as the appropriate resolution
• Solvane Home otherwise confirms in writing that the restocking fee is waived

Any applicable restocking fee will be deducted from the customer's refund.

4. Return Shipping Costs

For customer initiated returns, the customer is responsible for all return shipping or freight costs.

Return shipping costs are separate from the 25% restocking fee.

When a qualifying return results from an incorrect shipment, verified shipping damage, qualifying defect, or another error for which Solvane Home is responsible, Solvane Home will arrange or cover applicable return transportation as appropriate.

Customers must follow the return shipping instructions provided by Solvane Home. Unauthorized shipping expenses will not be reimbursed unless approved by Solvane Home in advance.

5. Non-Returnable Merchandise

The following products are not eligible for standard return unless required by applicable law or otherwise approved by Solvane Home:

• Installed products
• Used or operated products
• Products that have been connected to electricity, gas, water, plumbing, or ventilation systems
• Products damaged after delivery
• Products without original packaging
• Products missing parts, accessories, manuals, or documentation
• Custom made or specially configured products
• Special order products identified as non-returnable before purchase
• Clearance or final sale merchandise identified as such before purchase
• Products modified or altered after delivery
• Products damaged while being moved or installed after delivery

If you are uncertain whether a product is returnable, contact Solvane Home before placing your order.

6. Appliance Measurements and Installation Requirements

Customers are responsible for verifying that products will fit their intended location and satisfy all applicable installation requirements before ordering.

Customers should verify product dimensions, cabinet openings, countertop openings, doorways, hallways, stairways, elevators, installation clearances, electrical and voltage requirements, gas connections, plumbing requirements, and ventilation requirements.

A product that does not fit because of incorrect customer measurements or site conditions is considered a customer initiated return and, if otherwise eligible for return, will be subject to the applicable 25% restocking fee and return shipping costs.

Solvane Home can provide manufacturer specifications before purchase upon request.

7. Inspecting Your Delivery

Customers should inspect all shipments as soon as they are delivered.

Before signing for a freight delivery whenever reasonably possible:

• Inspect the exterior packaging
• Check for punctures, crushing, tears, dents, water damage, or other visible damage
• Inspect the merchandise when permitted
• Note visible damage on the carrier's delivery documentation
• Take photographs of any damage

Do not discard packaging materials if damage is suspected.

8. Shipping Damage

Shipping damage must be reported to Solvane Home within 7 calendar days of delivery.

To report damage, contact support@solvanehome.com or 803-931-4778 and provide:

• Order number
• Product model number
• Description of the damage
• Photographs of the damaged area, the entire product, the shipping carton, crate or packaging, and the shipping label
• Delivery documentation when available

Customers should retain all merchandise and packaging while the claim is being reviewed.

For approved shipping damage claims, Solvane Home may arrange an appropriate resolution, including replacement parts, manufacturer authorized repair, product replacement, exchange, or return and refund. The appropriate resolution will depend on the nature and extent of the damage.

Approved returns resulting from verified shipping damage will not be charged a restocking fee.

9. Concealed Damage

Damage that is not visible until the merchandise is unpacked must also be reported within 7 calendar days of delivery.

Customers should retain all original packaging and submit photographs documenting the merchandise and packaging.

Solvane Home will work with the applicable manufacturer, distributor, or carrier to determine an appropriate resolution.

10. Incorrect Products

If Solvane Home ships a product that is different from the product ordered, contact us within 7 calendar days of delivery.

Do not install, connect, or use an incorrect product.

Once the error is verified, Solvane Home will arrange an appropriate resolution. Customers will not be charged a restocking fee or qualifying return shipping costs for a verified incorrect shipment caused by Solvane Home or its fulfillment partner.

11. Missing Items

Missing merchandise, parts, or accessories must be reported within 7 calendar days of delivery.

Please provide the order number, product model, a description of the missing item, and photographs of the merchandise and packaging when requested.

Solvane Home will investigate the claim and arrange an appropriate resolution for verified missing items.

12. Defective Products

If a product appears to have a manufacturing defect upon arrival, contact Solvane Home within 7 calendar days of delivery.

Depending on the product and the manufacturer's requirements, troubleshooting or diagnosis by an authorized service provider may be required before replacement or return authorization can be issued.

For verified qualifying defects, the resolution may include troubleshooting, replacement parts, manufacturer authorized service, product replacement, exchange, or authorized return and refund.

When an authorized return is approved due to a verified qualifying defect, the 25% restocking fee will not apply.

Defects discovered after the initial 7 day reporting period may be handled under the applicable manufacturer's warranty.

13. Manufacturer Warranty

Many products sold by Solvane Home include a manufacturer's warranty. Warranty terms, duration, exclusions, and service procedures are established by the applicable manufacturer.

Warranty coverage may be affected by improper installation, unauthorized repairs or modifications, improper electrical, gas, plumbing or ventilation connections, misuse or abuse, damage occurring after delivery, or use inconsistent with manufacturer specifications.

Manufacturer warranty claims are governed by the applicable manufacturer's warranty terms. Solvane Home will provide reasonable assistance coordinating warranty service when requested.

14. Exchanges

Eligible exchanges are subject to the same return eligibility requirements described in this policy.

If an exchange results from customer preference rather than an error, defect, or shipping damage, the original returned merchandise may be subject to the 25% restocking fee and applicable return transportation costs.

Additional payment may be required if the replacement product costs more than the original product.

15. Refused Deliveries

Customers should not refuse an otherwise correct and undamaged shipment because of a change of mind.

An unauthorized refusal of delivery may be treated as a customer initiated return and may be subject to the 25% restocking fee, return freight charges, and other actual transportation costs resulting from the refusal.

If merchandise arrives with significant visible damage, contact Solvane Home as soon as possible for instructions.

16. How Refunds Are Calculated

Once an authorized return is received and inspected, Solvane Home will determine whether it meets the applicable return requirements.

For customer initiated returns, the refund amount will generally equal:

Purchase price of eligible returned merchandise, minus the 25% restocking fee, minus any applicable return shipping or freight charges owed by the customer.

A partial refund may apply when authorized returned merchandise qualifies for a refund but is subject to disclosed deductions.

Solvane Home will not assess a restocking fee on a qualifying return resulting from a verified Solvane Home shipping error, verified shipping damage, or verified qualifying defect when a return is authorized as the appropriate resolution.

17. Original Shipping and Service Charges

Original shipping charges are non-refundable on customer initiated returns unless otherwise stated or required by applicable law.

The following charges may also be non-refundable once the applicable service has been performed:

• Expedited shipping
• Special delivery services
• Installation services
• Haul away services
• Other separately purchased services

If a return results from a verified error by Solvane Home, verified shipping damage, or another qualifying circumstance for which Solvane Home is responsible, applicable shipping charge adjustments will be handled accordingly.

18. Refund Processing Time and Method

Approved refunds will be processed within 14 calendar days after Solvane Home or the designated return facility receives the returned merchandise. Customers will receive confirmation when the refund has been processed.

Approved refunds are issued to the original payment method whenever possible.

After Solvane Home processes a refund, additional time may be required for the funds to appear in the customer's account. Processing times vary by bank, credit card issuer, financing provider, and payment processor. Solvane Home does not control processing delays imposed by financial institutions after a refund has been issued.

19. Cancelled Orders

Customers should contact Solvane Home as soon as possible to request cancellation.

An order is not considered cancelled until Solvane Home confirms the cancellation.

If merchandise has already entered fulfillment, shipped, or cannot be cancelled with the applicable manufacturer or distributor, the order may need to be handled under the standard return process after delivery. If treated as a customer initiated return, applicable return shipping costs and the 25% restocking fee may apply.

20. How to Start a Return, Damage Claim, or Refund Request

Contact Solvane Home before sending merchandise anywhere.

Solvane Home
Owned and operated by Solvane Holdings LLC
124 Enclave Dr, Greer, South Carolina 29651, United States

Email: support@solvanehome.com
Phone: 803-931-4778
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

Please include your order number and a description of the issue.

Solvane Home is an online retailer and does not operate a public retail showroom. Returns should not be sent to our business mailing address unless specifically instructed by our customer service team.

21. Related Policies

Customers should also review our Shipping & Delivery Policy. These policies should be read together and are intended to provide consistent information regarding delivery, returns, applicable fees, and refunds.

22. Policy Changes

Solvane Home may update this Refund Policy from time to time.

The refund and return terms published on this page at the time an order is placed are the terms that apply to that order, unless otherwise required by applicable law.